FAQ
- Products
-
Can I buy Rub & Grub products in stores?
68/54 John St, Salisbury 5108
0450 761 539Are your BBQ Seasining & Rubs vegetarian and vegan friendly?3/4 Collins Parade, Hackham 5163
(08) 8384 4406 - Shop
-
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard and American Express.We also accept payments via PayPal. You can select either option during checkout.
Do I need a PayPal account to purchase from this store?No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.During Checkout, our shop has the option of using PayPal or Seamless Checkout with Stripe. Both PayPal and Stripe consider security of your payment info to be a top priority and use the latest, most secure encryption to make sure your payment information stays yours. To get into the nitty-gritty, check out PayPal and Stripe’s info on security measures.
Do you offer wholesale pricing?Yes, but we screen the companies who are interested in carrying Rub & Grub products. We want to make sure that Rub & Grub is a good fit for the companies with which we work. If you would like more information, please contact us and include some background information about your shop / company.
What is your exchange / return policy?Customer satisfaction is of the utmost importance to us. Unused / unopened products can be returned within 30 days of delivery. Returns must include a receipt or proof of purchase. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.
Do you sell gift certificates?Not at the moment. We're working on getting them added.
- Shipping
-
Do you ship internationally?
We only post orders within Australia but are looking into international distribution options.
How long will delivery of my order take?As our seasonings are made by hand, handling time is approximately 24-48 hours. Orders are typically delivered within 5-10 business days.
How much does shipping cost?Shipping costs will vary. It's calculated by the weight of your order and postage location.
- More questions
-
If you have further questions, please feel free to contact us.