CHRISTMAS DELIVERY CUTT-OFF DATES
WA/NT/FNQ/TAS 03 Dec | NSW/VIC/QLD/ACT/SA Regional 14 Dec | SA Metro 17 Dec

FREE SHIPPING AUSTRALIA WIDE FOR ORDERS OVER $100

Returns & Refunds

30 day return policy

Customer satisfaction is of the utmost importance to us. Unused / unopened products can be returned within 30 days of delivery. Returns must include an invoice or proof of purchase. The buyer is responsible for paying any freight charges. 

If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Item

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@rubandgrub.com.au.

Postage

Products are to be returned to: 81 Ernest Cres, Happy Valley, SA, 5159, Australia. The buyer is responsible for paying for their own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are posting an item over $75, you should consider using a trackable postage service or purchasing postage insurance. We don’t guarantee that we will receive your returned item.