Last updated on 12th January 2022

RATES

For orders over the value of $100 we will send free of charge via one of our courier services. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. If you have questions about rates, or something doesn't seem right please call or us as we can use alternate quotation systems.

WAREHOUSE BUSINESS HOURS

We're open Monday through to Friday 9am to 5pm ACST/ADST. Orders are processed within 1-3 business days, please allow for this time.

SHIPPING CARRIERS

We use a range of freight/couriers services to ensure the most affordable and secure shipping to you. This includes Australia Post, Couriers Please, Aramex, TNT, Border Express, Toll, Allied Express and others. Shipping fees are calculated according to destination and shipping requests.

UNDELIVERABLE ORDERS

In the event your order is returned to our warehouse as undelivered, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. If it is a mistake in the way the address was entered you will be required to pay additional shipping costs for the returned and resent goods. If the package is returned after a 2nd attempt, you may be asked to use a different shipping address.

DELAYS & STOLEN ITEMS

Rub & Grub is not responsible for unforeseen delays due to the freight/couriers services, nor are we responsible for lost, stolen or damaged items once delivered. Once items have been scanned as delivered to the customer’s address, it is up to the customer to claim any missing, stolen or damaged items with the freight/couriers services.

RETURNS & REFUNDS

We do not accept change on mind product returns. Due to health and safety laws, food items (seasonings, sauces, etc.) aren't allowed to be returned and resold.

If your item is damaged, faulty or not to our standard. We will be more than happy to refund or replace your item of concern. Please get in touch within 7 business days of the items delivery date. In order to investigate we will need images of what has been received sent within this time-frame. If we don’t receive adequate images or receipt of returned products we can’t issue a refund or replacement. Please DO NOT DISCARD any products until advised by our team, as we do require products to be returned. Please contact us at kyle@rubandgrub.com.au with any questions or concerns.

HANDLING & TRANSIT TIMES

All orders are dispatched within 1-3 business days (orders are sent Monday to Friday). At times of high order traffic there may be a delay in processing or shipping. Shipping time-frames will vary depending on your location.

We offer the following time-frames as a guide:

  • Adelaide metro: 1-3 working days
  • Melbourne metro: 2-4 working days
  • Sydney/ Brisbane metro: 3-5 working days
  • Perth metro / Tasmania: 5-6 working days
  • Darwin metro: 8-9 working days

If you are outside a metropolitan area, please allow additional 3-4 working days from your nearest capital city.

PUBLIC HOLIDAYS

Please note shipping time may increase due to public holidays. All orders will be processed as quickly as possible. Please get in touch if you have any queries.

PO BOX DELIVERIES

If the order is being sent to a PO Box and is not collected within 1-3 days within delivery we cannot provide any replacements for any items that are compromised due to inefficient storage situation and conditions.

PACKAGING

All items are packed appropriately for shipping to your location and as per the requirements of the transport company used for your particular shipment. This can include printed boxes, bubble wrap, satchels, black wrapping, etc.

INTERNATIONAL SHIPPING, CUSTOM DUTIES AND TAXES

The shipping cost does not include customs duties or taxes in the importing country. It is the buyer's responsibility to research and pay any customs duties and taxes that may be payable in their own country.