Last updated on 9th Nov 2023


During the checkout process, shipping costs are calculated based on the weight, dimensions, and destination of the items in your order. We strive to provide accurate and fair shipping rates for our customers. However, if you have any questions or if something doesn't seem right with the calculated rate, please don't hesitate to reach out to us. We are here to assist you and can explore alternate quotation systems if needed to ensure the shipping cost is properly assessed.


Our warehouse operates during the following business hours: Monday to Friday from 9 am to 5 pm ACST/ADST. We kindly ask for your understanding and allow 1-3 business days for order processing within this timeframe.


To provide you with the most affordable and secure shipping options, we collaborate with a variety of reputable freight and courier services. Our trusted network includes Australia Post, Couriers Please, Aramex, TNT, Border Express, Toll, Allied Express, and other reliable carriers. The shipping fees are calculated based on the destination and specific shipping requests, ensuring you receive the best possible service for your order.


In the rare event that your order is returned to our warehouse as undelivered, unclaimed, or refused, our dedicated staff will promptly reach out to you via phone or email to resolve the issue. If the cause of the return is due to an error in the address provided, you will be responsible for covering the additional shipping costs for the return and reshipment of the goods.

We understand that mistakes can happen, and we are committed to working with you to ensure successful delivery. In some cases, if a package is returned after a second attempted delivery, we may kindly request that you provide an alternate shipping address to facilitate a smooth and efficient shipment.

Our goal is to provide exceptional customer service and resolve any delivery challenges that may arise. Please be sure to double-check and provide accurate shipping information to avoid any potential delays or complications. Should you have any questions or concerns, please don't hesitate to contact our team.


While we strive to provide efficient and timely delivery, please be aware that Rub & Grub cannot be held responsible for unforeseen delays caused by freight or courier services. Additionally, once items have been scanned and delivered to the customer's address, we cannot assume liability for any lost, stolen, or damaged items.

It is essential for customers to promptly address any concerns regarding missing, stolen, or damaged items by contacting the relevant freight or courier service. We recommend initiating a claim or inquiry with them directly. We will gladly assist you in providing any necessary information or documentation to support your claim.

At Rub & Grub, we value your satisfaction and will do our best to support you throughout the delivery process. However, it is important to note that once items have been delivered and scanned, the responsibility for any subsequent issues lies with the customer and the respective freight or courier service.


We understand that sometimes issues may arise with your order, and we strive to provide the best possible resolution for our customers. Please take note of our returns policy outlined below:

  1. Change of Mind Returns: Unfortunately, we do not accept returns for change of mind or if you simply no longer want the product. However, if your item is damaged, faulty, or does not meet our quality standards, please refer to the next section.

  2. Damaged, Faulty, or Non-Standard Items: If you receive an item that is damaged, faulty, or does not meet our quality standards, we are more than happy to offer a refund or replacement. To initiate the process, please contact us within 7 business days of the item's delivery date. In order to investigate the issue, we kindly request that you provide us with clear images of the received item within this time-frame. Without adequate images or proof of return, we may be unable to issue a refund or replacement. Please refrain from discarding any products until advised by our team, as we may require the return of the item(s).

Should you have any questions or concerns, please do not hesitate to contact us at We are here to assist you and ensure your satisfaction with our products.


We take pride in our efficient order processing and strive to dispatch all orders within 1-3 business days (Monday to Friday). However, during periods of high order volume, there may be a slight delay in processing or shipping. Shipping time-frames will vary based on your location.

To provide you with an estimated guide, we offer the following time-frames:

  • Adelaide Metro: 1-3 business days
  • Melbourne Metro: 2-4 business days
  • Sydney/Brisbane Metro: 3-5 business days
  • Perth Metro/Tasmania: 5-6 business days
  • Darwin Metro: 8-9 business days

If you reside outside of a metropolitan area, please allow an additional 3-4 business days from your nearest capital city for delivery.

For international customers, please note that shipping time-frames may vary. Kindly allow 7-28 business days for your order to reach you.

We appreciate your patience and understanding as we strive to deliver your orders promptly and securely.


Please be aware that shipping times may be extended during public holidays. Rest assured that we will process all orders as quickly as possible. If you have any questions or concerns, please don't hesitate to contact us.


For orders being delivered to a PO Box, we kindly request that you collect your package within 1-3 days of delivery. Failure to do so may compromise the integrity of the items due to the storage conditions. Regrettably, we cannot provide replacements for any compromised items resulting from inefficient storage.


We take great care in packing your items to ensure their safe arrival at your location. Our packaging process follows the guidelines provided by the transportation company handling your shipment. This may include the use of printed boxes, bubble wrap, satchels, black wrapping, and other appropriate materials.

We are committed to delivering your order in optimal condition and appreciate your understanding regarding our packaging procedures.


Currently, we offer international shipping exclusively to New Zealand. However, we are excited to announce that we will soon expand our shipping services to include the USA, Canada, Europe, and Asia Pacific regions.

Please note that the shipping cost does not cover customs duties or taxes applicable in the importing country. It is the buyer's responsibility to conduct thorough research and fulfill any customs duties and taxes that may be required in their own country.

Upon delivery, any import duties, taxes, or brokerage fees due are the sole responsibility of the recipient. Please be aware that packing slips for international shipments cannot be labeled as "gifts" or have altered prices.